Question 1

Can I get a refund for my flight ticket?

Answer

Your eligibility for a refund depends on various factors like the fare booked, time when you cancel your flight and if is cancelled by the airline or the traveller.

Question 2

How do I claim a refund for a cancelled flight?

Answer

Most refunds can be processed by us without referring to the airline. In other cases where the refund needs to be referred to the airline, we will send your request to the airline for authorisation.

Question 3

How will I receive my refund?

Answer

You can choose to receive the applicable refund either through the original payment method used at the time of booking or in your Blincpay wallet.

Question 4

Where can I see the status of my refund?

Answer

You can check your refund status on our website or mobile app under the ‘Cancelled’ tab in the ‘Trips’ section.

Question 5

When will I get my refund?

Answer

Your refunds will be processed in 7 business days. In case you do not hear from us, write to us at support@blinctrip.com.

Question 6

The airline I booked has suspended its operations. How do I claim my refund?

Answer

If the airline you booked with has suspended operations, please write to us at support@blinctrip.com. We will follow up with the airline for your refund.

Question 7

I still haven’t received my refund. Help!

Answer

If you haven't received a refund for your flight booking, please contact us at support@blinctrip.com for help.

Refunds